Policies

All orders are subject to the policies below

Payment & Deposits

Payments will be taken in the form of emailed invoices, credit/debit & paypal (through online store).

Invoice payment is due in full upon receipt. Orders that exceed $100 require a 50% non-refundable deposit, and the rest of the invoice will be due a week before pick up. 

Ordering

Custom orders are received on a first come, first serve basis (availability is limited to ensure the highest quality on all orders) All inquiries must be sent through the custom order google form found on the "Custom Orders" page. You will be emailed with a quote that is determined by time, material, detail, packaging, labor and quantity. Quotes are an estimate and subject to change as unforeseeable challenges. costs may arise . All orders are required to have a minimum of one dozen.

Cancellations

Any cancellations/date changes to orders need to be done with a 2 week notice in order to be refunded. Orders over $100 will not receive their deposit back, but will be offered an option for store credit. 

Allergies

Most treats created by Cakepops by Rachel do not include nuts (please ask if unsure) and all products that do include nuts are prepared separately but are stored in the same area. As of right now we do not offer any gluten/dairy/egg free treats. 

Design Requests/

Customer Satisfaction

All photos sent for design inspiration are appreciated and help for getting an idea of theme; however we make no claims for exact duplication of the work done by other cakepop artists. We take pride in giving you a design you are looking for that is beautiful and original. Please keep in mind that every order is hand-made and are subject to the artistic interpretation. 

Cakepop Classes

Classes for cakepop making can be booked as a party/group or individual for events hosted by Cakepops by Rachel. If booking for a group, 50% non refundable deposit is due upon booking. If booking as an individual, the entire amount is due up front to hold your place in the class. This is to ensure the funds are provided to prepare for the party/class ahead of time.